Privacy Policy

• Account information. Your name, email address, and the credentials used to authenticate you.
• Verification information. Where identity verification is required, government-issued identification and proof of address, together with the result of the check.
• Platform activity. The capital you allocate to the bot, the positions that opens, and the resulting orders and statements.
• Payment information. Deposit and withdrawal records, and the destination details you provide for a payout. Card, e-wallet and bank details are handled by our payment processor and are not stored on our systems.
• Technical information. IP address, device and browser type, and timestamps of access, collected for security and fraud prevention.
• Communications. Messages you send to support.

We process personal information to operate your account, execute and report on your positions in the bot, process deposits and withdrawals, provide support, secure the platform against fraud and unauthorised access, meet legal and regulatory obligations, and improve the service.

We do not sell personal information, and we do not use it to build advertising profiles or share it with advertising networks.

Processing is carried out on the basis of performance of our contract with you, compliance with a legal obligation, our legitimate interests in operating and securing the platform, and, where required, your consent. Where consent is the basis, you may withdraw it at any time without affecting prior processing.

We share personal information only with parties who need it to deliver the service: our cloud infrastructure provider, our payment processor, our identity verification provider, and professional advisers. Each is bound by contract to process the information only on our instructions.

We may also disclose information where required by law, by a court, or by a competent authority, and where necessary to establish or defend a legal claim.

Our infrastructure is operated in Singapore and the Philippines. Where information is transferred outside the Philippines, we rely on contractual safeguards requiring a standard of protection comparable to that provided under Philippine law.

Account and transaction records are retained for five years following account closure, in line with financial record-keeping expectations. Identity verification records are retained for the same period. Support correspondence is retained for two years. Technical logs are retained for twelve months.

Once a retention period ends, information is deleted or irreversibly anonymised. Data held solely on your own device is removed when you clear your browser storage.

Access to personal information is restricted to staff who require it, and is logged. Credentials are stored in hashed form and are never accessible in plain text, including to our own staff. Transport is encrypted in transit.

No system is perfectly secure. If a breach affecting your information occurs, we will notify you and the relevant authority without undue delay. Vulnerability reports are welcomed at security@zynthera.app and we do not pursue good-faith researchers.

We use strictly necessary cookies and local storage to keep you signed in and to remember interface preferences. We do not use advertising or cross-site tracking cookies, and no consent banner is presented because none is required for this category.

Under the Data Privacy Act of 2012 and comparable legislation you may request access to the personal information we hold about you, correction of inaccuracies, erasure or blocking where grounds exist, a portable copy of information you provided, and you may object to certain processing.

Requests go to privacy@zynthera.app and are answered within thirty days. You may also complain to the National Privacy Commission if you are dissatisfied with our response.

The platform is not directed at anyone under eighteen, and we do not knowingly collect information from children. If we learn that we have, we delete it.

We will post any change to this policy here and, where the change is material, notify you by email at least fourteen days in advance. Our Data Protection Officer can be reached at privacy@zynthera.app or by post at Zynthera Systems, Inc., Level 22, Aurora Tower, 32nd Street, Bonifacio Global City, Taguig 1634, Philippines.

See also our Terms of Service.